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The Challenge


With a portfolio of products designed for varied audiences, Aetna needed to develop an overarching Medicare brand messaging strategy. In years past, their Medicare messaging was unintentionally siloed across business lines and therefore lacked a cohesive tonality. Simply put, Aetna Medicare was not speaking with one voice.


The Solution


We replaced a fragmented, product-led approach with a consumer research-validated consultative “Medicare Solutions” emphasis. The result became Aetna Medicare’s North Star — a single brand voice unifying all business lines. Now, whatever Medicare product you’re interested in, you’ll know that Aetna takes a total approach to health and wellness with plans designed for the whole you — body, mind and spirit


The Results


The result was a consistent and cohesive effort across product lines that led to campaign success evidenced by increased AEP leads and sales.


175% improvement in YOY leads


45% decrease in cost per sale


18% exceeded YOY sales goals


142% exceeded AEP lead projections


Our Approach


At TA, there is no one-size-fits-all. We carefully analyze our clients’ business needs, then use the right tools for the job.


Let’s chat about where you want to take your brand next. Bringing big ideas to life is what we do.

ThomasARTS

City: Salt Lake City

Client: Aetna

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SALT LAKE CITY TOP 10

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RETURN

CONTACT

SALT LAKE CITY TOP 10

PORTFOLIO

VOTING FORM